Suyog Crystalverse Exchange, Refund & Transit Policy

We want you to cherish your Star Awakened and Aura locked crystals. Because of the energetic nature of our items, we maintain a strict policy: we do not accept returns or exchanges for reasons other than transit damage or missing articles.

No amount of emails or DMs can override this policy, as the process is both sacred and technically complex. Allowing exceptions beyond the stated timeframe increases the risk of errors for both the client and the company, which is why this boundary is absolute.

Eligibility for Refund or Replacement

  • Timeframe: You must notify us at suyogcrystalverse@gmail.com within 24 hours of receiving your Star Awakened or Aura locked crystal package if an item arrives damaged or if a different item was sent in error.

  • Mandatory Unboxing Video: You must record a clear, continuous, end-to-end unboxing video starting from the moment the sealed package is opened to claim any damage or missing article.

  • Condition of Goods: Products must be unused, unopened, and in their original packaging with all tags and labels intact. We will not accept returns or issue refunds for items that have been used, opened, or have tampered packaging. If there are any breakages or damages observed post receiving the order (without a continuous unboxing video or reported after the 24-hour window), there is no return, exchange, or refund.

  • Exchanges: Direct product-to-product exchanges for a different item are not permitted. Eligible items will be replaced with the exact same item or refunded.

Replacement Conditions We shall process a replacement request only under the following circumstances:

  • The product supplied is different from the product ordered.

  • The product supplied got damaged or lost during the shipping process.

  • The customer supplies proof of purchase or receipt of the product. Customers shall not be eligible for return, replacement, or exchange apart from these circumstances.

Verification & Return Shipping

  • Verification: Suyog Crystalverse reserves the right to inspect and verify reported damages or discrepancies before approving a refund or replacement. Based on our verification, we will choose whether to reship or replace the product.

  • Client Return Shipping: Clients must ship the products back in secure, proper packaging to our office at their own cost. We do not provide return pick-up services due to the risk of product loss or damage during return transit.

Return Initiation & Required Details To initiate a claim, send your request to suyogcrystalverse@gmail.com within the 24-hour window. (Requests sent via WhatsApp, calls, SMS, or DMs will not be considered). Your email must include:

  • Order ID

  • Full details of the products

  • Proof of purchase (payment receipt and order confirmation screenshot)

  • A proper, continuous end-to-end unboxing video

  • The reason for the return or exchange

  • Your preference for a refund or replacement

Inspection of Returned Product(s)

  • Receipt & Review: Once the returned products are received at our office, we will send an email confirmation receipt. We will inspect the returned item(s) and communicate our approval or rejection for a refund or replacement within 1-2 working days from the date of receipt.

  • Condition Check: We will not approve any request if the product is found to be used, opened, damaged by the client, or missing parts.

  • Final Authority: Suyog Crystalverse's decision regarding the acceptance or rejection of your return request will be final and binding.

Processing of Refunds

  • Timeline: Approved refunds will be processed within 7 working days following the successful quality check of the returned items. Once processed, funds will credit back to your original source account within 5 to 7 business days, depending on your bank.

  • Non-Refundable Gateway & Platform Fees: Payment gateway charges and platform fees are non-refundable as they are billed directly by third-party providers. This includes standard gateway rates (such as 2.36% for Indian cards/Net Banking, 4.72% for American Express, 3.54% for foreign cards, and PayPal rates where applicable, inclusive of 18% GST) as well as any applicable Shopify platform fees (2%).

  • Delayed Refunds: If you haven’t received an approved refund after checking your bank account and contacting your financial institution, please reach out to us at suyogcrystalverse@gmail.com.

Missing, Broken, or Lost Items

  • Mandatory Unboxing Video: You must record a clear, continuous, end-to-end unboxing video from the moment the sealed package is opened to claim any damage or missing article. We cannot honor any claims without this video.

  • Delivery Discrepancies (Transit Loss): If you receive a delivery notification from our courier partner but have not received the package, you must email us immediately at suyogcrystalverse@gmail.com within 24 hours of the incident so we can promptly escalate and investigate with our delivery partner.

Policy Updates Suyog Crystalverse may update, revise, suspend, or discontinue this policy, including available terms, verification guidelines, and replacement procedures, at any time and without prior notice.